Question 1: Are you a manufacturer?
Answer: Yes, we have over 20 years of manufacturing experience,
Question 2: What advantages do you have compared to your competitors?
A: We have over 20 years of industry experience and a rich and strict product control system. We offer:
1. Stable and reliable products at reasonable prices
2. High quality customer service; Quickly respond to any inquiries or questions
3. Timely delivery,
Question 3: What is the delivery time in days? Which ports do you usually ship from?
Answer: After receiving the deposit, we will deliver the product in 7 days and can load containers in Tianjin, Qingdao, Shanghai, Guangzhou and other places.
Question 4: What is the lifespan of vulnerable parts?
Answer: Our product materials are of high quality, and the lifespan of vulnerable parts is twice that of other parts, including roller skins, molds, and bearings.
Question 5: What should we do if a malfunction occurs?
Answer: If there is a malfunction, please notify us. During the warranty period, we will respond promptly upon receiving notification from the buyer. We will determine based on the buyer's preference The requirement is to handle the malfunction through telephone/fax or electronic mail.
Question 6: Do you have English manuals for each type of machine?
A: Yes, it is. The instruction manual, test report, and other relevant data sheets are provided by us.
Question 7: Do you have any foreign customers using your equipment?
Yes, our clients are located in many parts of the world.
Question 8: What is the minimum order quantity?
Answer: The minimum order quantity is one set, and you are also welcome to order mixed products.
Question 9: Can you customize a machine for me?
Answer: Yes, we can customize according to customer requirements.
Question 10: Packaging
Answer: The standard export wooden box or other packaging depends on the weight of the product packaging, and the actual packaging shall prevail.
Question 11: How long is your warranty period?
Answer: Our product warranty period is one year (excluding human damage and misuse). During the warranty period, we will provide repair videos or face-to-face interviews
Frequently come to teach you. If the machine has serious quality problems, we support returns.
Question 12: What are your payment terms?
Answer: Payment can be made through wire transfer, credit card, or payment against documents, which may vary greatly depending on the region.
Question 13: Can you demonstrate how this machine works?
Answer: Yes, we will send you the operation video and instructions along with the machine to help you use it better.